SLEEP SANCTUARY, Inc. (the “Company”) provides this Product Purchase and Refund Policy to explain its general POLICIES related to the sale of any goods on this website.
PURCHASE OF PRODUCTS THROUGH THE WEBSITE
You (the “User” or “Customer’) may purchase and order products on the Website (www.SLEEPSANCTUARY.com) by ENTERING YOUR PERSONAL AND PAYMENT INFORMATION OR CLICKING BUTTONS INDICATING THAT YOU WISH TO ADD CERTAIN PRODUCTS TO YOUR ORDER.
Prior to placing an order, the User should make sure that the email address that the User has provided is correct and in full working order. Once payment has been processed, the Website will also automatically generate an Order Confirmation page. The Company will confirm acceptance of any order by email to the email address supplied by the User.
The sending of this email, whether or not the same is received by the User, is confirmation of the details of the order and of the contract between the User and the Company for the purchase of the product or service. The Company recommends that the User print and save a copy of the Order Confirmation page for future reference.
Every effort is made by the Company to ensure that orders placed through the Website are handled correctly. In the case of errors, Company will endeavor to remedy, replace, or refund goods as quickly as possible from the time of being made aware of the situation.
Duty to Notify
It is the responsibility of the Customer to immediately notify the Company if there are any delivery problems or if the product the Customer orders and receives is not as described on the Website. Customers may send an email to ORDERS@MATTRESSMARY.com
Limitation of Liability
The Customer’s sole remedy in any action at law against the Company related to the purchase and/or use of any goods or services offered through the Website, whether offered by the Company or a third party, is limited only to the recovery of the original purchase price.
Shipment & Delivery of Ordered Goods
The Company wants to deliver the Customers’ purchased goods from the Website as soon as possible
All tangible products sold on the Website will be shipped to Customer’s shipping address within ELEVEN (11) business days. All tangible products sOld on the Website are shipped from the United States of America.
Customer acknowledges and accepts that the delivery of any international orders, shipped outside the United States of America, may be further delayed, anywhere from six (6) weeks to four (4) months, by a foreign country’s BORDER and customs department.
Return, Refund, and Exchange policies
ALL REFUNDS AND EXCHANGES WILL BE ISSUED ON A CASE BY CASE BASIS. Refunds and exchanges are only available for tangible products that have been returned to the Company or services that have not been rendered by the Company.
Customers have up to thirty (30) days after the purchase and delivery of the applicable product or service to request a refund or exchange from Company. Customers must return the purchased product to Company before a refund or exchange will be considered. Customers are responsible for all shipping and HANDLING costs to return the product to Company.
Intangible products such as digital downloads may not be returned.
Tangible products can be returned to the Company for a refund or exchange if the tangible product is damaged upon Customer’s receipt.
Customers who desire to arrange for the return or exchange of a purchased tangible product must contact the Company at oRDERS@MATTRESSMARY.com and identify the Customer’s name, what product or service that the Customer ordered, the date the product or service was ordered, the complaint or issue the Customer has with the product or service purchased, and explain how the Customer would like the Company to RESOLVE the issue.
The Company will respond to such inquiry within THREE (3) business days.
If the tangible product is eligible for a return, the Company will provide the Customer with detailed instructions on where to return the product.
Once a purchased product has been returned, the Company will determine if a refund or exchange will be issued.
Any refund or exchange will occur within five (5) business days of Company’s receipt of the returned product.
All refunds will be credited sOlely to the payment method used in the original transaction.